Approver Role
With the Approver Role feature a user may be granted the right to approve Service Requests of another user.

Assign Service Request
With the Assign feature a Manager can assign Service Requests to support staff.

Attach Files
With the Add File feature you can attach files/documents to Service Requests and ensure that the users have all the information they need to complete a request.

Audit Trail
With the Audit Trail feature a complete history of all Service Request activity is automatically maintained.

Calendar
With the Calendar feature a Manager and Staff member can get the big picture view of scheduled Service Requests.

Cancel Request
With the Cancel Request feature a user may request to cancel a Service Request that is no longer applicable.

Categories
With the Categories you can optionally assign multiple categories to a Service Request and run statistical reports for analysis.

Checklist
With the Checklist feature you can create reusable action list templates that can be linked to any Service Request.

Custom Field Names
With the Custom Fields feature you can create user defined (Required or Optional) input fields that the requestor can fill out when requesting services

Dashboard
With the Dashboard feature you can quickly see a summary of your Service Request activities.

Drop Request
With the Drop SR feature a Staff can return a service request back to the unassigned Service Requests state so it may be picked up by another service staff or reassigned by a service request manager.

Initial Setup
With the Initial Setup Wizard feature an easy step by step process can get you up and running in just minutes.

Event Log
With the integrated Event Log feature you will simply track the time invested in every request activity.

Link Request
With the Link SR feature multiple Service Requests can be linked to each other to help you tie related requests together. You can quickly navigate back and forth between linked requests as needed.

Knowledgebase
With the Knowledgebase feature you can quickly identify Service Requests or support documents to add to the knowledge database.

New Service Request
With the New SR feature users can quickly and easily create Service Requests, or Proxy Service requests (Requests on behave of another user).

Notes
With the Notes feature you can add unlimited notes to each Service Request.

Notification
With the Notification feature users can stay informed of all changes to the status of all Service Requests via Email, System Alerts or both.

Observer Role
With the Observer Role feature a user may be granted the right to observe, add notes or cancel Service Requests of another user.

Print Request
With the Print Request feature you can easily print Service Requests including all the historical data or just a select subset of the data.

Proxy User Role
With the Proxy User Role feature a user may be granted the right to create Service Requests on behalf of another user.

Recurring Service Request
With the Recurring SR feature a Manager can quickly tag Service Requests as reoccurring. This is helpful for repetitive requests that reoccur on a predictable schedule.

Reopen Request
With the Reopen SR feature a user with the Manager or Staff Role may reopen a Service Request they previously completed.

Reports
With the Reports feature you can get high level summary's and/or detailed reports into your Service Request activities.

Reviewer Role
With the Reviewer Role feature a user may be added to a service request to sign approve or sign review Service Requests of another user.

Search
With the Search feature Managers and Staff users can find any Service Request quickly and easily.

Self Serve Role
With the Self Serve Role feature a Service Staff user may pickup, process and complete a Service Requests without having the request assigned by a Manager.

Site
With the Site feature you can create unlimited support locations for your organization.

Tasks
With the New Task feature Managers can assign a single task to an already assigned Service Request to other staff.

Time Log
With the Time Log feature a Staff or Manager can enter time duration for Service Request related activity.

To-Do
With the To-Do feature Staff users can track and view all the Service Requests assigned to them.

Transfer Request
With the Transfer SR feature a Manager may transfer a Service Request to another unit.

Unit
With the Unit feature you can create specific units for your organization.

URL's Links
With the URL Links feature you can add URL links to Service Requests

Watchlist
With the Watch List feature a Manager can flag the most critical Service Requests and actively monitor them under a separate list until they are completed.